Shipping policy

Processing Time

All of our products are made to order. Please allow 1–5 business days for production before your order ships. Personalized items may require additional time depending on the level of customization.

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Shipping Time

Once your order has shipped, estimated delivery times are:

• United States: 3–7 business days
• International: 7–21 business days (varies by destination)

Shipping times are estimates and may be affected by carrier delays, weather, holidays, or peak seasons.

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Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

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Tracking Information

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package’s journey.

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Lost or Delayed Packages

We are not responsible for delays caused by the carrier. If your package appears lost or stuck in transit, please contact us and we will assist you in filing a claim or locating the shipment.

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Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an address error, additional shipping charges may apply to reship the order.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist with a replacement or resolution.

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International Orders

Buyers are responsible for any customs duties, taxes, or import fees that may apply to international shipments.

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Contact Us

If you have any questions about shipping, please contact us at:
fernvalleysupplyco@gmail.com